The Melatonin-UK online privacy pledge
Melatonin-UK values their customers and respects their need to feel secure while shopping on our site. We offer our customers a 100% customer satisfaction guarantee on all the products we sell. We also offer our guarantee online to protect your privacy and keep your confidential information…confidential!
If you still have privacy concerns that you feel are not addressed in this information, please contact a Melatonin-UK customer service representative at orders @ melatonin-uk.com
The kind of information we collect and how we use it?
When you purchase from Melatonin-UK or register to be a preferred customer, we only collect the information that you provide us: name, address, email, and any other data we need to complete your order or request and ensure that any marketing communications are tailored to your particular interests and lifestyle. Registration is optional, so you choose whether or not we store your information to make future shopping experiences more convenient.
When you order from our online store, your name becomes part of our customer database. From time-to-time we may use our mailing lists to send you special offers or promotions from our range and relevant partner websites. If you would not like to receive such emails, please go to Edit Account and UNCHECK the box that gives us permission to send you promotional emails.
When you visit the website…
Every time you visit us, our web server automatically recognises only your domain name and only collects basic information to help us best serve your current and future shopping needs. This data includes for example the type and number of pages you visit or types of products viewed or purchased. You must login as a “Registered User” to take advantage of the convenient features offered to registered users.
When you register on the website..
Although optional, registration for Melatonin-UK preferred customer status allows us to personalise your shopping experience. It also offers a number of convenience features such as stored previous purchases and delivery information. Information requested includes name, company name (optional) your address, telephone number and email address. Your name becomes part of our customer database.
When you make a purchase…
Your name is automatically added to our marketing email distribution list to receive information on new products, special offers and online promotions. You can unsubscribe from these promotional emails at any time by following the unsubscribe directions that appear at the bottom of each email. Please note that you may still hear from us regarding your order status and any other service issues and order status updates that will allow us to provide you with the optimal shopping experience.
Your name will also become part of the Melatonin-UK direct mail/catalogue list to receive future catalogue mailings. If you do not wish to receive such mailings, please send an email to orders @ melatonin-uk.com
When you have your delivery to a different address than your billing address..
We only collect the name(s) and postal delivery information necessary to fulfil your requests to ship to alternate addresses. We never share this information unless a service issue relating to the order makes it necessary. If you are a “Registered User” you have the option to either maintain or delete additional delivery address contacts from your “Address Book” at any time.
When you request we e-mail you when a product is in stock..
We also collect your email address so that we can email you when a back-ordered item on your “Enquiry” becomes available.
When you contact us by e-mail…
When you send an email to any Melatonin-UK department using our “Contact Us” feature your information is only kept until that area has satisfactorily replied to your enquiry. Your name and email address from that correspondence are not retained for any future marketing initiatives or contact.
What are Cookies and how they are used?
“Cookies” are small pieces of data that your browser holds in memory or stores in a special file on your hard drive. These small pieces of data are used to help our server remember you while you browse our site from one link to the next and allows us to improve the quality of your experience when you visit our site. Cookies also allow you to place items in your shopping basket, continue browsing, and come back to check out at a later time.
Sale of our company
As in any business venture, the sale of the company is always an open question. Should Melatonin-UK ever be acquired or merged into another organisation, all customer information we have collected will be transferred to the new company.
Our commitment to data security
Melatonin-UK is dedicated to preventing un-authorised access to your private information and ensuring a safe and secure online shopping experience. To that end we have a strict internal operating procedure guiding this ongoing commitment.
Some of the Melatonin-UK App functionalities allow geo-location of the device (Tablet, Smartphone, etc.) on which it is installed.
The User may disable this option directly on the device itself; however, disabling this option may prevent the use of some of the App features.
Exercise of rights
The User may send a letter to address
Oficina 308, Calle Altabaca 2
or through an email to the address admin @ melatonin-uk.com in both cases with the Reference “Data Protection”, and attaching a photocopy of the current ID document or passport, at any time free of charge, to:
- Revocation of consent granted.
- To obtain confirmation about whether or not personal data concerning the User is being processed at Melatonin-UK
- To access their personal details.
- To rectify any inaccurate or incomplete data.
- To request the deletion of their personal data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
- To obtain from Melatonin-UK the limitation of data processing when any of the conditions provided in the data protection regulations are met.
- To get human intervention, to express your point of view and to challenge the automated decisions adopted by Melatonin-UK.
- To request the portability of your data.
Likewise, the user is informed that at any time he/she may file a complaint regarding the protection of their personal data before the competent Control Authority.
Melatonin-UK will process the User’s data at all times in an absolute confidential way and maintaining the mandatory duty to secrecy with regard to said data, in accordance with the provisions set out in applicable regulations, and to this end adopting the measures of a technical and organizational nature required to guarantee the security of their data and prevent them from being altered, lost, processed or accessed illegally, depending on the state of the technology, the nature of the stored data and the risks to which they are exposed.
Date of last update: 22 May 2018
Oficina 308, Calle Altabaca 2
Or telephone us on: +34 622246522
Email: orders @ melatonin-uk.com